FAQ
How can I contact Spot On Toys?
You can email us at info@spotontoys.com
Do you ship worldwide?
Yes
Where do you ship from?
We ship from US & China warehouses.
Can I change or cancel my order?
We aim to process orders as fast as possible, but in this case you must submit any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX), Aplle Pay and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouses. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 working days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to a high demand, orders may take between 2-14 working days to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
All prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details, please contact your local customs office.
How do I return an item?
You must contact us first at info@spotontoys.com. We will review the return request. If accepted, you will receive further instructions and a return shipping label.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received the product that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 10 working days of receipt of the returned item or cancellation request. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.